FAQs
Got a question? Find the answers here!
Below, you can find a list of frequently asked questions separated into categories to help you with your query. If you can't find the answer you're looking for, contact our Customer Service team and they'll be more than happy to help you.
General
Where are you based?
Our head office is in Sheffield, South Yorkshire.
What are Jepson & Co’s opening hours?
We’re open Monday to Friday, 8:30pm to 4:45pm, excluding Bank Holidays.
I don't have an account with you but would like to order. What do I do?
This shop allows you to order without an account! You can either checkout as a guest, or create an account for repeat ordering.
Ordering
How do I place an order?
To place an order with us, simply add the products you would like to purchase to the basket. You will then be able to check out and place your order.
You can also sign up to become a repeat guest, if you would like your orders saving. You can also receive promotions on certain products.
Do you have any deals on?
To find out if any promotions are active right now, please visit our clearance section for more information. You can also subscribe to our mailing list to find out what is on offer before anyone else!
Do you have any specific pack sizes or minimum order quantities?
Some products come with allocated pack sizes or minimum order quantities. These can be found in the information on the specific items page on our website.